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FAQs

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We are here to help you understand your health care choices. Your questions are important. This is a good place to start if you want to learn about CCC Plus, health plans, and PCPs.

If you can't find an answer here, call us at 1-844-374-9159 (TTY: 1-800-817-6608).

What is the CCC Plus Program?

Commonwealth Coordinated Care Plus (CCC Plus) is our new Medicaid managed care program. In CCC Plus, you get:

  • Medical services

  • Nursing

  • Personal care

  • Behavioral (mental) health services

All in one health plan!  To learn more, go to Learn.

How is the CCC Plus Program different from the CCC Program?

The CCC Plus Medicaid Program is different from the CCC Medicare and Medicaid Program in these ways. CCC Plus:

  • Is available statewide in six regions
  • Is a required program
  • Includes adults and children with disabilities
  • Provides a 90-day continuity-of-care period

Can I opt out of the CCC Plus Program?

No. You cannot choose to opt out of the CCC Plus Program. CCC Plus is a required program for people who qualify. To learn more, call us at 1-844-374-9159 or TTY: 1-800-817-6608.

What is a health plan?

A health plan is a group of doctors, hospitals, clinics and other health care providers. They work together to meet your health care needs.

Can I change my health plan?

Yes. You can change your health plan in the first 90 days after you become a CCC Plus member.  After 90 days, you can change your plan during open enrollment once a year.  At other times, you can change plans if you get approval from the Department of Medical Assistance Services. To learn more, call us at 1-844-374-9159 (1-800-817-6608).

What is a primary care provider (PCP)?

Your PCP is the doctor, clinic or other health provider you choose to manage your health care. Your PCP will get to know you and your health care needs. Your PCP will see you when you are sick or need a checkup and refer you to specialists when you need them.

Can a doctor I see now become my PCP?

Yes, if your current primary care provider  works with one of the health plans in your county. To find out which health plans your doctor works with, go to Find a provider.